Customer Support - Hunter Douglas


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For use in the HKSAR only. Must be sent within 14 days.

Name

Gender

Female

Male

Age

under 30

30-40

41-50

over 50

Warranty address

E-mail address

Contact Tel No.* (Mandatory)

Mobile
Home

Warranty Card No.

* As computer file number

1) First time Hunter Douglas - Luxaflex ® Window Fashions buyer?

Yes

2) How did you first hear about Hunter Douglas - Luxaflex ® Window Fashions?

Friend / Family	Newspaper
Direct Mailing	Magazine
Road Show / Exhibition	Hunter Douglas Web Site
Designer / Contractor	Television / Radio

3) Overall, how satisfied are you with your recent Hunter Douglas purchase(s)?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

4) In which room(s) in your home were your Hunter Douglas window coverings installed?

Kitchen	Dining Room	Bedroom
Child's bedroom	Living Room	Bath
Home Office	Den / Family Room

Others : (Please specify )

5) Total amount spent on your most recent Hunter Douglas purchase:

Under HK$10,000

HK $10,000-$20,000

HK $20,000-$40,000

More than HK $40,000

6) Reason for purchase:

Decorating newly purchase home

Decorating newly rental home

Redecorating existing home / addition

Replacing old window coverings

Others : (Please specify )

7) Why did you choose Hunter Douglas - Luxaflex ® window fashions? (Prioritize if more than one)
	Brand image	Operation system
	Quality	Recommendation
	Price	3-year operation warranty
	Color and pattern varieties
	Others : (Please specify )

8) How do you rate the retailer's performance:
	Sales service
	Product display
	Product knowledge
	Measurement and installation

9) Did you use an interior designer?

Yes

10) Do you read any home decorating magazine?
	Yes, on a regular bases	( Please specify: )
	Yes, before purchase any home decorative product	( Please specify: )
	No

11) Please indicate how much you agree or disagree with each statement below:

When thinking about my recent Hunter Douglas purchase...

I think brand image is a very important element.

I preferred to consult with a designer rather than shop for window coverings myself.

My first choice was the Hunter Douglas window coverings.

All window coverings were almost the same, regardless of the brand name.

I preferred unique/interesting window coverings.

I felt it was necessary to research some different brands before I bought.

12) Into which of the following category does your annual gross household income fall?

Under HK$300,000

HK$600,000 - 999,999

HK$300,000 - 599,999

HK$1,000,000 or above

Other Comments :

Thank you very much for your comments.

Your personal information will be kept by our company as internal reference, and if you do not wish to receive any promotional materials, please mark the following box.